How to Fire a Customer
The Soul of Enterprise: Business in the Knowledge Economy - Ein Podcast von Ron Baker and Ed Kless - Freitags
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What happens when your firm becomes filled with too many “C,” “D,” and “F” customers? How should you fire a customer? There are many strategies, some more effective than others. Join Ed and Ron as they discuss essential strategies to deploy to fire customers with dignity, professionalism, while maintaining the goodwill of your firm.
