Ep 029 The Service Operations Podcast – Business Excellence and Customer Experience with Jitendra Agarwal

Join us today, to hear Jitendra Agarwal’s thoughts on the challenges of implementing long term quality solutions and  the best roadmap for achieving success.  He also touches upon how AI is here to stay, and the various avenues for implementing quick AI integration. Jitendra Agrawal is the Founder and CXO (Customer Experience Orchestrator) of Relevanta Solutions LLP.   A Senior Management Professional with over 31 years of experience leading Service Excellence in various industries, Jitendra has won multiple accolades in his domain, ranging from India’s Most Talented Top 50 Quality Professional, to Innovative Leadership in BPM.  His expertise spans across TQM, Six Sigma, BPR &amp, and Design thinking. He is an assessor for the prestigious Malcom Baldrige Award, &amp, Business Sustainability (CII) and ISO 9001/114001/27001. Link to the video podcast: https://youtu.be/vrECaeuY6jA   Thank you for joining us in this conversation   Jitendra: linkedin.com/in/jita04 Satinder Kaur : linkedin.com/in/satinderkaurs   About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/