Ep 021 The Service Operations Podcast – Customer in Healthcare with Anand Wasker

Anand Wasker’s experience covers 24 years in the Banking, Telecom & Healthcare industry, across Sales, Distribution, New Businesses Development, Operations, Product & Program management, both at the strategic & operational level. He has proven abilities in leading large teams to collective success.  With strengths managing a multi product/multi channel service and business in a rapidly changing environment and sustainably scaling up small, mid sized/startup organisations. He has in-depth experience of and contribution towards P&L, Compliance, Customer Service Operations & Stakeholder management coupled with strong execution skills in Retail & Channel Sales, Relationship & Direct, Institutional & Govt. Sales. Currently he runs the Primary Healthcare Clinics business vertical of the Apollo Hospitals Enterprise Ltd group via 300+ Clinics across 55 cities of India under the Apollo Clinic, Dental & Sugar brands. These clinics are run in an omni channel fashion & format, comprising of acquisition and service delivery via Digital and Physical formats. Link to the video podcast: Thank you for joining us in this conversation Anand Wasker: linkedin.com/in/anandwasker Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/