Ep 019 The Service Operations Podcast – Fraud Management as a Service with G D Balasubramaniam

GD, as he is called, has over 30 years of experience in the Banking and Financial Industry with expertise in Operations and Fraud Risk management. He has worked in reputed companies - Ashok Leyland Finance, Citi, HDFC Bank, Fullerton, ICICI and DBS. His work includes managing and setting up Fraud Risk Management in Asia Pacific Markets with a focus on Consumer, SME and Corporates in the physical and digital space. Fraud Risk management today requires partnerships with multiple Fintech and others. He takes keen interest to take on challenges of the future in the complexities we face today. GDs earlier experience included setting up of systems, processes, and technology in the setting up phases of retail lending businesses as well as growing them. A unique experience in the Indian set up reaching smaller locations with over 3000 partners.  GD shares his knowledge through training in risk, audit, and fraud management. An MA in Economics, GD has been a speaker at many Forums, Seminars and has published white papers. A Certified Fraud Examiner since December 2007, he is currently Group Head Credit Fraud Management at DBS Bank,   Singapore. Link to the video podcast: https://youtu.be/3eJvea40ia4 Thank you for joining us in this conversation G D: linkedin.com/in/gdbcfe Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/