Ep 015 The Service Operations Podcast – Customer Service in the Digital World with Jaya Janardanan

Accomplished professional of over 27 years in Banking and Financial Services with 10+ years in Top Management position and last 5 years as COO. Jaya has built expertise in directing and delivering strategic projects in digital, technology, centralization, and customer service. She has worked on large scale multi-product and multichannel techno enabled operations and customer service. Jaya is adept at building technology for digital banking (API, RPA, CHAT BOT) and leading the teams to complete large banking projects for ease-of-use forthe customers. Having delivered high scale transformational projects for building scale, reducing cost and risk and highly efficient customer service, Jaya freely gives her views on how ‘Digital’ has impacted Customer Service. Link to the video podcast: https://youtu.be/QKQSuX57Gao Thank you for joining us in this conversation Jaya: linkedin.com/in/jaya-janardanan Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/