Ep 013 The Service Operations Podcast – Innovation & Customer Feedback with Jai Thakur

In this episode, we talk about the role of innovation in a large organisation, idea generation and collection from employees as well as the importance of listening to the customer. Jai Thakur has been a part of the innovation team of a large private sector bank. Besides, he has worked across customer service & sales. Jai is a risk taker and has built products, businesses and banking lending fintech and payments. He is passionate about understanding consumers from inward and outward facing roles. Jai is soon launching productivity tools and a premium DtoC Food Brand. Link to the video podcast: https://youtu.be/xs3_vjy2E2M Thank you for joining us in this conversation Jai: linkedin.com/in/jaithakur Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/