Ep 008 The Service Operations Podcast – Service Scaling & Measurement with Sharad Sharma

In this episode we are talking to Sharad Sharma, CEO, Options Infinite Services Pvt Ltd. Sharad has journeyed from sales to managing alternate channels. He has run large scale contact centres, as well as set up one from scratch. Having spent time in GE, Sharad shares insights into how performance metrics are identified and used effectively. Today we're talking about contact centre management and how sales and service tie up. Sharad freely shares his knowledge and experience of centres in India and US. Link to the video podcast: https://youtu.be/H53hrZzI7iY Thank you for joining us in this conversation Sharad Sharma: linkedin.com/in/sharad-sharma-32aa184 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast'. This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling . They have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help you raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/