Ep 007 The Service Operations Podcast – Consumer in the Digital World with Gunneet Bally

In this episode, I am speaking to Gunneet Singh Bally about Consumer in the Digital World. Gunneet along with other dynamic and experienced bankers is building a digital bank, UBank powered by FECredit and VPBank at Vietnam. Gunneet has spent most of his working life in the business of cards and lending across functions and across countries. We'll discuss the changing service expectation of the customer across geographies and how selling will happen in the digital world Link to the video podcast: https://youtu.be/JaQ7bu94fgc Thank you for joining us in this conversation Gunneet Singh Bally: linkedin.com/in/gunneetsinghbally Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast'. This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling . They have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help you raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/