Ep 005 The Service Operations Podcast - User Xperience & Design with Apala Chavan

In this episode, I am speaking to Apala Lahiri Chavan about User Experience and Design. Apala is a passionate UX practitioner and is the Co-founder of Human Factors International APAC, an experience led business transformation company operating across countries. Apala has spent her entire career spanning over 21 years in the company, covering all areas including design technology and innovation. Apala’s passion reflects in her message to the designers as well as her views on the practical aspect of human centered design and its future. Link to the video podcast: https://youtu.be/yIUZdywzFLs Thank you for joining us in this conversation Apala Chavan: linkedin.com/in/apala-chavan-569768 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast'. This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling . They have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help you raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/