Ep 004 The Service Operations Podcast – Fraud Prevention with Kalyani Pillay

In this episode, I am speaking to Kalyani Pillay about Fraud Prevention In this episode, I am talking about Fraud Prevention and its relation to the customer with Kalyani Pillay. Kalyani is currently medically boarded due to her fight against cancer. Till January 2020, for 12 years she served as CEO with SABRIC https://www.sabric.co.za/, a non-profit collaboration of South African banks collectively fighting organised bank-related crimes. While at SABRIC, she also chaired the International Banking Security Association (IBSA) https://globalibsa.org/  having members from banks across the globe.  Kalyani will take us through her interesting career journey. She talks about the benefits of collaboration, communication and importance of the customer. She also takes us through risk taking in her career and leadership. Link to the video podcast: Thank you for joining us in this conversation Kalyani Pillay: linkedin.com/in/kalyani-pillay-053b1414 Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling . They have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help you raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST'  https://satinderkaur.com/go/