Leveraging lean management systems and focus on process improvement to quickly build a SAM program from scratch

As the senior director of customer success at Royal Ambulance, Trevor Hardee holds a number of distinctions: His path into strategic account management is truly unique and genuinely inspiring, he's one of the (if not the) youngest ever graduates of SAMA's Certified Strategic Account Manager (CSAM) program, and his company won a 2021 SAMA Excellence Award just two years after its SAM program's inception. He sat down with SAMA's Harvey Dunham to talk about his approach to SAM. Recommend for anyone working in the healthcare space.