"Cracking" Hard Shell Customers (the arms crossed, one-word answer type) in Roofing Sales

The customer who answers the door with his arms crossed. He gives you one word answers. His ego is HUGE. He's making it hard on purpose. How do you "crack" him to get him being friendly with you? To warm up... start saying yes... and earn his business? Know the type? In this podcast I teach you how to "crack" hard shell customers in roofing sales.