055: Committing to your Customer Promises with Rob Sinclair from E&S

In this episode of The Remarkable Project Jay speaks with Rob Sinclair, CEO of Australian kitchen, bathroom and laundry appliance kings, e&s, about why a willingness to go ‘human first’ can prove a core pillar of competitive advantage, how doing whatever it takes to put the customer in a winning position pays off, and the importance of being close to the customer coal-face when it comes to making effective decisions.Rob Sinclair is the CEO and business owner at E&S, a family-owned bus...