052: Using Customer Support & Community as your Remarkable with Sarah Hatter

In this episode of The Remarkable Project Jay speaks with customer care and support expert, Sarah Hatter, about why the best communities give members a voice, how listening, caring and acting are key to driving repeat business, and the reason replicating the CX of a brand you admire may well miss the mark for your organisation.Sarah Hatter is the founder of CoSupport, a customer experience coaching and consulting firm founded in 2011. She wrote ‘The Customer Support Handbook’ back in 20...