043: The Secrets to Driving Consistent Customer Reviews with Lachlan Fea

In this episode of The Remarkable Project Jay speaks with the CEO and Co-Founder of customer review enhancement platform Cloutly, Lachlan Fea, about why having a balance between negative and positive feedback is actually a good thing, how not-so-great reviews are key to driving amazing ones, and the importance of customer-friendliness when it comes to owning your online review process. A technical marketer by trade, Lachlan Fea is the CEO and Co-Founder of Cloutly, a venture-backed reput...