005: The Details of Customer Experience with Darren Ross.

Can free popsicles, fun and customer service create a number 1 Hotel in Los Angeles? Darren Ross, Owner and CEO at Service Freak Hospitality and COO of Magic Castle Hotel, shares the process of making marketing easy by providing guests with a creative approach to service. On appearance, The Magic Castle Hotel in Los Angeles is nothing special. It is an old apartment complex built in 1937 that was converted into a hotel in the 1980s. Despite this though, from 2001 Darren and his tea...