Caesars Palace VP Helps You Create a 5-Star Patient Experience

What do luxury hotels and orthodontic practices have in common? Turns out that we share a lot. I’m joined by Zachary Lapidus, Vice President of Luxury Hotel Operations at Caesars Palace in Las Vegas. This is the venue of the last ever OP Summit later this year. Zach and his team know a thing or two about delivering unforgettable experiences, and he’s here to share some incredible lessons from the hospitality world that we can all apply to our orthodontic practice. We chat about the staffing c...