Episode 72 - OpEx with Marianne Rutz - Leading Gents – Clive Elleforde

Automation is a big deal in the contact centre world! The tools we need and use, often at a significant cost, are supposed to make our front line agents more productive at the right time, the customers' life easier and the FCO’s cost reduction programmes successful. But… is this really what happens? Our guest expert today, Clive Elleforde will share insights and considerations with you, digging deep into his vast experience in automation and a comprehensive understanding of the impact voice automation has on customers and businesses alike! Links Clive Elleforde on LinkedIn: https://www.linkedin.com/in/cliveelleforde/ Web: Sovran AI https://www.sovranai.com/ Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography & Media Production