Episode 59 - OpEx with Marianne Rutz - Karen Levett - Inside the Chat(ter)box

You probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool. Now - as a contact centre channel goes - chat has been around for a long time! Yet - it is also one of the tools, that if going wrong, it’s badly wrong! As a managing partner of the Live Chat Factory, Karen and her team work with brands on their chat presence. But not only does she train chat-etiquette (and yes - there is such a thing!) - she takes on your chat function, services it with her team and makes your chat experience an awesome - well worth chatting experience! LinkedIn: https://www.linkedin.com/in/karen-levett-4782982a/ https://livechatfactory.live/ Marianne on 
LinkedIn: https://www.linkedin.com/in/marianne-rutz-351b0a5/ https://www.rutzconsulting.com My Podcast is produced by: https://www.unavoided.com