Episode 103 - OPEX - Leading Ladies - Amy Anzel

I’m joined today by Founder and CEO of Hollywood Browzer Beauty - Amy Anzel! You might wonder what Dermaplaning, hair removal and exfoliation tools have got to do with operational excellence! Let me tell you - Hollywood Browzer’s Trust Pilot Rating in Summer 2021 was bad - just very bad, 1 star reviews consistently complaining about goods not received! Does this sound familiar? It's one of the most common complaints companies get when they have a distribution challenge. In today’s episode Amy shares candidly how she and her team worked with this challenge and other issues on their entrepreneurial journey! LinkedIn:  https://www.linkedin.com/in/amy-anzel-2136698/ Website: https://hollywoodbrowzer.com/ Course Waitlist: https://rutzconsulting.com/customer-service-course/ Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography & Media Production