Skill #6: Bridging the Gap Between Documentation and Support

Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.But despite a shared goal, consistent communication rarely follows.The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:build rapport with your Support team.use the relationship to create better documentation.measure the efficiency of your documentation.The Show Notes:Neal Kaplan’s talk at Write the DocsNeal Kaplan on TwitterCustomers and Content