163: (In)Civility in the Workplace with Robin Rosenberg

Everyone deserves to work in a respectful environment but what does that really mean? Unfortunately, incivility in the workplace is not uncommon. Whether it’s aimed at a specific person or more generally disrespectful behavior, incivility can sour any team dynamic. It’s a manager's responsibility to foster civility which can transform an employee's daily experience.    Today’s guest is Robin Rosenberg. Robin is the CEO and Founder of Live in Their World, a company that uses, in part, virtual reality to address issues of bias and incivility and upskill employees for respectful engagement. Robin is a clinical psychologist and is board certified in clinical psychology by the American Board of Professional Psychology, and a Fellow of the American Academy of Clinical Psychology. She has taught psychology classes at Harvard University and Lesley University.   Robin has combined her interest in immersive technologies with her coaching and clinical experiences to foster in employees a deeper understanding of how and why other people may feel slighted or marginalized, and how to approach such interactions differently.   Robin and I talk about civility and incivility in the workplace, the difference between general disrespect and microaggressions, and how to respond when you notice disrespectful behavior on your team.   Members get Robin’s Best Practices for Giving and Receiving Feedback. To become a member go to themodernmanager.com/join. If you work for a government or nonprofit agency, you get 20% off any membership level.   Subscribe to my newsletter to get episodes, articles and free mini-guides delivered to your inbox.    KEEP UP WITH ROBIN Website: www.liveintheirworld.com Twitter: @LiveNTheirWorld LinkedIn: https://www.linkedin.com/company/29341962 Read the related blog article: How Managers Can Encourage Greater Civility In the Workplace  Key Takeaways: Civility is about thinking how your words and actions can impact others, and adjusting your behavior accordingly. “Theory of Mind” are stories we make up of how other people will hear and respond to something we say or do. Understanding the need to monitor yourself is not a new concept for marginalized people but is for others.  Incivility is low level, frequent acts of disrespect, including interrupting and cracking hurtful

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Host Mamie Kanfer Stewart shares practical approaches to help you be a great manager. Learn more at: https://themodernmanager.com/ Solo episodes are like mini-courses, providing actionable tips based on experience and research. Guest episodes are engaging conversations that elicit insights and suggestions for how to apply the ideas. Learn more about effective meeting practices, communication skills, managing conflict, team building, time management, group dynamics, goal setting and accountability, team competencies, productivity and collaboration technologies, organizational culture, and more. Be sure to follow the podcast on your favorite platform so you never miss a new episode!