E193 | What it Takes to Build an Organisation’s Culture with James L Heskett

Do your employees love your business? asks James L Heskett, UPS Foundation Professor Emeritus at Harvard Business School and author of Win from Within. Because if your employees don’t love your company, your customers won’t love it either. So what does it take to become an amazingly successful business? Listen to find out. Key takeaways: The obsession with culture Win from Within The four steps to hire great employees It doesn’t take long to change culture The problem with the hybrid work model