E115 | Making Business More Human with Hilary Corna

Do you know what your company’s nine touch points are? The things that are the most important to your clients? Meet Hilary Corna, author, speaker and CEO of a coaching consulting business, Corna Partners. Hilary is on a mission to humanise business. Key Takeaways: Why she’s focused on humanising business Humanisation of process Digi-human divide Intentional human customer experience design Customer for life cycle Your nine customer touchpoints Humanise your agreements Create customer focused content