E59 | Innovating Through Operational Excellence with John Rossman

Today’s guest is John Rossman, the highly sought after analyst who worked for Amazon.com in its early days and who has since been featured by The New York Times and CNBC. Key takeaways: Why digital transformation is about personal leadership How operational excellence feeds into innovation How Amazon launched Marketplace What didn’t go to plan with Amazon Marketplace The importance of writing simple clear communications Why his books aren’t about Amazon, they’re about the reader