E126 | How To Improve Customer Experience With Net Promoter Score

David Tudehope is founder & CEO of Macquarie Telecom Group in Australia. The last time we spoke with David, their market cap, and this was a few years ago, was $350m Australian dollars. Today, their market cap is $1.13 billion Australian dollars. What’s the secret to their success? Measuring customer experience through Net Promoter Score. Key Takeaways: Building on customer experience Having a purpose Net Promoter Score Storytelling The World Communications Award Hiring for great customer experience