E181 | How to Deliver Outstanding Customer Service with Jeff Toister

What do your customers say about you? What sort of customer experience do you deliver? Today’s guest, Jeff Toister, has quite literally written the book (well, four books) on service culture, and he’s here to discuss his latest book - The Service Culture Handbook. Key takeaways: Do employees need to love the products? What customer experience are you trying to create? What guarantee customer experience looks like How to make a difference tomorrow