E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher

Tony Pandher, Head of Operations at Macquarie Cloud Services, talks about how they build a gold-class customer service centre. Key takeaways: Why they chose to hire students How they built an amazing culture What they were after: a technology gene and a passion for delighting customers Hiring students on two-year contracts and investing in their growth Creating a knowledge base Launching the Legend program