Digital transformation of legal with Mark Cohen
Mark Cohen is a genuine thought leader on the changing nature of the legal profession. He is a frequent speaker about legal transformation and a prolific writer on the topic for a range of publications, including Forbes magazine. A former trial lawyer, Big Law partner, boutique law firm founder and current legal transformation consultant, he has a wealth of experience in the space. We sat down with Mark to discuss digital transformation and how it applies to the legal industry, including: * The relationship between digital transformation and customer centricity * When considering legal technology, why it’s more important to focus on the customer benefits than the technology itself * How digital transformation will enable law departments to change from being cost centres to drivers of business value * The importance of data to law departments and the businesses they support * How to drive cultural change around digital transformation * The role of legal operations in the changing nature of the legal industry LINKS Digital Legal Exchange: https://www.dlex.org/ Legal Mosaic: https://www.legalmosaic.com/