How To Get Great Reviews And What To Do When You Get A Bad One

Customer reviews are an incredibly important part of any business, let alone joinery. When someone first hears about your business, the first thing most of them will do is look it up and see what people have to say. But what if you don’t have many online reviews? How do you get people to share their positive experiences with your business? Well, in today's podcast Melanie Gardener and Rebecca Foster From The House Of Social have you covered as we have an incredibly in depth conversation on the methods and techniques you can use to get customers to leave you great reviews and help grow your business immensely.  On top of positive reviews, negative reviews can have a pretty major impact on your business as well. Sometimes customers leave unjust, harsh reviews that are blatantly untrue, some people leave negative reviews despite never working with you, and some leave, as hard as it is to admit, entirely fair reviews recounting a mistake your business made. Whatever the case may be, what really determines the impact of the review is how you respond to it, and you do have to respond. In this episode we go over the full spectrum of ways you can respond to negative reviews and ways you can nullify them or improve that customer's experience. In this episode we discuss: How to get your customers to leave great reviews after positive experiences. How to deal with negative reviews, what to do and what NOT to do. The importance of understanding that negative reviews are natural in a business, it's how you respond that matters. The importance of getting reviews over using “word of mouth” Links: The Joinery Coach Website The Wealthy Joiner Joinery Business Hub Facebook Group YouTube Channel