Ep 101: How Fleet Feet Consistently Over-Deliver on Customer Service
If you listened to Episode 96 of The High Performance Stylist Podcast, you heard me RAVE about the amazing experience I had buying a new pair of sneakers at Fleet Feet. Well, I couldn't stop without digging a little deeper into the training and pursuit of excellence that Fleet Feet clearly stand for in their company. My digging led me to todays guest. Alex Tallman is the Senior Manager of Retail Experience at Fleet Feet, which basically means he sets and maintains the standards for the experience I personally witnessed. This is the first time I've spoken to Alex so have a listen as I ask him about the origins of Fleet Feet and how they manage to create such a high level of consistency throughout their company. We also talk about recruitment which seems to be the biggest challenge in every business today! Grab a pen because you're going to want to take some notes with this one..... Take a listen.... Have a blessed day, David. Connect with the High Performance Stylist Website: www.joinhps.com Facebook: https://www.facebook.com/highperformancestylistcoaching @highperformancestylistcoaching Instagram: https://www.instagram.com/highperformancestylist/ @highperformancestylist Email address: mailto:[email protected]