Highlights reel: 6 steps to turning an enquiry into a booking

How you handle that first contact over the phone is important and is the difference between having a new client appointment in your diary or not. So in this episode, I share some really effective but simple tips to be sure that if you are a good fit for them, they make that appointment. Here's what you'll learn in this episode: > The reality of phone enquiries > The importance of mindset > How to increase your confidence > How to take gentle control of the call > Setting expectations > Booking at days/times that are convenient for you > How to refer the client on without them feeling rejected And if you want to feel more confident on these calls, grab the FREE cheatsheet to have by your side