Hands-On vs Hands-Off Hospitality - Ben Wolff and Irene Wood Debate

Ben Wolff and Irene Wood are two of the most successful entrepreneurs in the boutique glamping / unique stay space. Despite their similar results, their models of hospitality couldn't be more different. At Onera (Ben's landscape hotel), guests won't see any on-site staff for the duration of their stay. It's all about that privacy and seclusion. At The Fields (Irene's glamping site), staff will have a ton of interaction with guests, with community a centrepiece of the experience. We dive int...