The State of CX Management
The CX Leader Podcast | A resource for customer experience leaders - Ein Podcast von Walker Information - Dienstags
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The Qualtrics XM Institute released their report “The State of Customer Experience Management, 2019” which assesses how companies are doing with their CX efforts. Guest host Pat Gibbons welcome Isabelle Zdatny from the XM Institute to discuss their findings and some of the key takeaways from the report.
