Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn

Send us a textGreg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge University. This episode is a discussion about Greg's ebook 23 Ways to Reduce Churn in 2023.Discussion PointsGreg emphasizes that business has fundamentally changed and old ideas about customer retention no longer work.He mentions that customer success at scale is challenging and even seemingly similar customers can have different outcomes.Key In...