Customer Success Playbook Episode 4 - David Jackson - CS P&L

Send us a textJoin hosts Kevin and Roman in this insightful episode as they interview David Jackson, a renowned Customer Success expert and CEO of customer.co. The discussion is focused on the financial aspects of Customer Success within the B2B SaaS domain.Episode Highlights:Customer Success P&L (CSPNL): David introduces the concept of CSPNL and discusses its benefits for financial planning and strategic decision-making.Margin Contribution: Learn how to demonstrate the financial contribu...