Tenant relationships
Dan Sullivan "Who not How" I started delegating the direct interaction to be in charge of my time so I get the messages in the afternoon so I can work uninterrupted in the morningsI am still the one calling the shots and handling the contractors so that I know what's going onTenant are the front row consumers and the clients that need to be looked after and also the ones that can say when something is wrong with the propertyChallenges as a landlord = only exposed to negativity and called upon when things go wrong and not thanked when you fix them, sometimes a sense of entitlementDon't take anything personally - book The 4 Agreements by Don Miguel Ruizcommercial = tenants improve your property, share on the TIs, the tenant improvements