New Technology in Quick-Service Restaurants Is Transforming Customer Experience

As businesses across every sector continue to adopt new protocols and approaches to customer experience, the quick-service restaurant (QSR) industry has been on the frontlines of change. In our latest episode of The Big REthink, Forbes and Restaurant Dive Contributor Alicia Kelso join to share some of the challenges restaurants are facing and the ways they’re using technology in the process. With safety, speed and accuracy among the top priorities for off-premise dining, she describes the tactics, like integrating third-party apps into point of sale systems, that are helping QSRs thrive now and remain nimble for the future.