Diagnose the Question: Why Listening Is More Important Than Giving Advice with Sarah Milstein, Senior Director of Engineering at Mailchimp

In episode 28, Sarah reflects on some “bad boss behaviour” she has witnessed in her career… and shares how behaviour affects output. Sarah Milstein is the Senior Director of Engineering at Mailchimp, where she leads and coaches product teams. In this interview, Sarah talks about why diagnosing the conversations we have with our team matters… and why learning to listen and understand is often better than only reacting and responding. Tune in to hear all about Sarah’s leadership journey and the lessons learned along the way!