S5E8: Outcome Management and OKRs in Banking - with Dirk Feldrappe and John Parker from ProjectiveGroup

Survival in the banking industry requires change. Currently, 70% of projects fail, making it evident that success lies not with big, renowned banks but with those that adapt swiftly to customer needs. In today's episode, we therefore delve into the challenges faced by banks, including evolving regulations, emerging technologies, and the urgency for transformation. The primary strategic shift revolves around prioritizing the customer and comprehending their desires. In addition, we touch on the radical changes banks need to undergo and how to make those change long-lastin, by ensuring that everyone comprehends the purpose and goals behind the transformation. By this, projects shift from 70% failure  to 70% success rates. Furthermore, we explore how OKRs can enhance customer focus and their implementation in new product/service development within the banking industry and how finance leaders can successfully work with OKRs. Dirk Feldrappe is Senior Project Manager at Projective Group with a demonstrated history of working in the management consulting industry. He is skilled in Digitization, Structured Commodity Finance,/Compliance, Financial Econometrics, Interest Rate Derivatives, Corporate Finance, and Economic Research. He is a strong consulting professional with a M.A. focused in International Business from Munich Business School. Prior to joining Projective, Dirk was Manager at BearingPoint.John Parker is a qualified chartered accountant with a mixture of experience in consultancy for Accenture (9 years), in-house project management with NatWest (8 years), and Projective Group since 2015. In the past he has supported CFOs on a variety of system, process and people change projects, but since joining Projective Group he has supported executives in all the departments and functions. Where to find Dirk: LinkedIn Where to find John: ⁠LinkedIn⁠ ProjectiveGroup Where to find Johannes: LinkedIn Resources mentioned on the show: Books: Purple Cow: Transform Your Business by Being Remarkable by Seth Godin Achieving Transformation and Renewal in Financial Services by Rohit Talwar Transforming Financial Institutions : Value Creation through Technology Innovation and Operational change by Joerg Ruetschi The Happiness Trap 2nd Edition: Stop Struggling, Start Living by Russ Harris Podcast: Digital Planet by BBC World Service This Podcast is a product by Workpath.