Dealing with People’s Challenges in Business with Sue MacArthur

When we hire people, we often do so with a bias. That’s why it’s important to establish a business culture that helps you automatically find the right people for the right roles.   In this episode of the Super Entrepreneurs Podcast, Sue MacArthur explores the issues that she deals with and solves concerning establishing a business culture.   Who Is Sue MacArthur? Sue MacArthur is a leader at Strategic Talent Management, where she has developed the national recruiting practice. She has extensive experience in human resources and operations, with past leadership positions at companies like Westin Hotels and John Hancock Financial Services. Strategic Talent Management focuses on assessing company culture and individual challenges to increase productivity, minimize turnover, and unlock potential. Their services include hiring and recruiting, succession planning, coaching and development, and HR consulting. How is Sue MacArthur Super? Sue is a great problem-solver, especially when it comes to dealing with people challenges and hiring. She has established her business model around the ability to “scan the souls of people,” which is something that’s impacting countless businesses to become more successful.   Shahid Durrani’s Key Insight: Shahid highlights the importance of making sure you’re not blinded by your bias when hiring the right people for the right roles.   Chapter Stamps:   00:00 Introductions: Who is Sue MacArthur 02:39 Interviewing (expectations vs. reality) 05:02 Being biased when you hire someone people 06:00 Being aware of your bias 07:00 How to hire correctly (bad hires cost a lot) 09:40 Overcome your people’s challenges (build company culture) 12:00 The problem with too much cohesion in the workplace 13:22 The benefits of building a strong company culture (the Soul Scanner) 15:25 Successions (is the Junior up to the job) 17:30 Innermost Superpower: Problem solver 18:17 Some all-stars are only all-stars for one team 20:36 Final words: helping businesses find the right people Pullout Quotes: "Bad hires are really expensive.” “Be aware of your bias. Understand that you’ll naturally gravitate to people who are similar to you, but aren’t necessarily the best for the role or team.” “Too much cohesion is not a good thing (...) because you have collective blind spots.” “Some all-stars are only all-stars for one team.”   Socials: LinkedIn: https://www.linkedin.com/in/suemacarthur/ Strategic Talent Management website: https://strategictalentmgmt.com/our-team/