Being Client-Centric and the Power of Listening with Gianna Ricciardi

Being client centric is the key to success as an entrepreneur. Discover Gianna's journey, from her passion for employee benefits to building a one-stop shop for comprehensive packages, in this episode of the Super Entrepreneurs Podcast.   Gain valuable insights on training leaders, the impact of AI, the importance of client-centricity, and Gianna's secret superpower of exclusive listening, harnessing the power of vibrations for deeper connections.     Who Is Gianna Ricciardi? Gianna Ricciardi is the Co-Founder and Practice Leader at Vita Assure, a company focusing on employee benefits brokerage and consulting. With nearly two decades of experience, Gianna has collaborated with Finance, Human Resources, and Payroll teams to create tailored employee benefit packages that adapt to the changing demands of the workforce. Her expertise encompasses various areas, such as group insurance plans, retirement savings plans, benefits administration outsourcing, wellness programs, and more.   How is Gianna Ricciardi Super? Gianna learned early on in her career that we have two ears and one mouth for a very good reason: listening is more important than speaking, especially when you’re dealing with clients. Her superpower is her ability to listen and understand effectively.   Shahid’s Key Insight In this episode, Shahid shares his key insight of "exclusive listening," which refers to the capacity to concentrate and attune to the vibrations of others, enabling a deeper understanding. He emphasizes that this skill allows individuals to truly connect with others and gain valuable insights by actively absorbing and comprehending the subtle nuances of their experiences.   Chapter Stamps:   00:00 Introductions: Who is Gianna Ricciardi? 01:00 Entrepreneur at heart 01:48 Three pillars for employees (Insurance plans, retirement, and wellness) 02:53 Training managers and leaders to promote wellness 03:35 One-stop shop where employees get employee benefit packages 05:20 Insurance is boring 07:10 Being shoulder to shoulder with clients 08:42 It’s fun working internationally 09:52 Make sure you’re not getting advice from an AI (the impact of AI) 10:50 Falling in love with insurance 13:30 Gianna’s secret to keeping on moving (baby steps) 15:13 Listening to your client is vital (being client-centric) 19:05 Gianna’s Innermost superpower: two ears, one mouth (listening) 20:30 Exclusive listening (the power of vibrations) 22:36 Final words     Pullout quotes: “You can't eat an elephant in one bite. Like just go step by step. Don't try to race to the top or get like, just take one step, put one foot in front of the other, make one action, then another action. Yeah.” “When you're really listening and paying attention to clients, collaborators, the market, industry, that's when the opportunities just seem to kind of pop up right at you. And that's why it's a little bit of a, it's a strength really to be able to hone in and to really focus on what the other person's saying, not just let it kind of go in and out.”     Socials: LinkedIn: https://www.linkedin.com/in/giannaricciardi/?originalSubdomain=ca Vita Assure: https://www.vitaassure.com/