This week, renowned customer service expert and Cavett Award recipient, Ruby Newell-Legner, CSP shares her insights and strategies for delivering exceptional customer service in diverse industries, including sports, leisure, and entertainment. Ruby emphasizes the importance of understanding customer needs, building strong relationships, and prioritizing employee satisfaction. She also discusses the significance of the Cavett Award and its values in recognizing excellence in the speaking profession. At the end of this episode, you will: Understand the key pillars of the Seven Star service philosophy and how they can be applied to enhance customer service in various industries. Learn effective strategies for connecting with customers and building strong relationships based on trust and understanding. Discover the importance of employee satisfaction and its impact on delivering exceptional customer service. Gain insights into NSA's Cavett Award and its values. Explore ways to contribute to the growth and development of the speaking profession. Learn more about your ad choices. Visit megaphone.fm/adchoices