Two Types of Disruption

What do you call a ball player you sign on for a fortune, puts more people in the stadium seats at higher prices but doesn’t perform better than the player they replaced? Fans might call it a bust. Team owners might see it as a success. Some companies change industries, improve customer experience and generate returns for investors. Other companies fundamentally change an industry, generate returns for investors but worsen the customer experience. Does that make them a disruptor or a detriment? Tom and Dylan discuss this and more on this week’s podcast.