I'm Sorry YOU Took it THAT Way
There aren't many things that really get me angry anymore. I will share two. The first is when I have a comedy of errors, where one thing after another goes wrong and frustration builds up. The second one is if you challenge my integrity. The second one happened recently at a Honda service shop. It was my first time there after hearing great things about this particular shop. My initial experience after dropping the car off was very good. They gave me a loaner car that was beautiful. They took my inconvenience and made it convenient for me. A great initial customer service experience just like I heard about. The next morning something happened that threw off my day for a few hours. I got a call from the service technician. "Ken, you took some keys from the counter that weren't yours. We have you on camera. We checked it out and we know it's you. We need you to bring those back." Back up a few steps. I talked to Holly in the morning and she was so kind and helpful. When I was checking out from the table here's what happened. Ken, we won't have a loaner car for you for 45 minutes. Holly came over and said. No, I put one aside for him it's ready. She was holding keys and she put them down on the table in front of me along with some papers. Obviously I took that as those were my keys. When the technician finished getting me checked in he put other papers on top of those papers and I left holding the set of keys and all the papers. I got into my loaner car and there was another set of simple keys with the exact same key fob in the cup holder. I was confused and really should have gone back in to ask why I had the extra keys with the Wawa card on it. I had no idea that Holly had just checked out a customer. She was holding their paperwork and keys when she came to tell me that there was a car ready for me. She put those keys and papers down in front of me. I mistakenly took someone else's keys and paperwork and went to work for the day. This is a huge misunderstanding. I'm kind of a moron for not realizing that they weren't regular keys but I was kind of in a hurry and I didn't process that. My keen powers of observation were not working, so I do take some blame on my end. Read the rest of this article at the Smart Cleaning School website