94: Client Journey Mapping For Organization + Creating A Better Client Experience with Cassie Cetlin

Creating an amazing experience for your clients at every stage of their journey with you is the key to building your reputation, referrals, and repeat bookings as a wedding photographer… But how do you actually map out your client experience and build workflows that set you up for success? Enter Cassie Cetlin. Cassie is a Toronto-based wedding photographer with a background in service design, so it’s safe to say she knows a thing or two about creating amazing client experiences! Join us...