EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS

Marc Stickdorn is a well-known person in the Service Design world and that’s understandable for many reasons!  He is one of the authors on the ‘Service Design Thinking’ and the ‘Service Design Doing’ books. Besides that he is co-founder and CEO of ‘More than Metrics’, a company that offers tools and stuff for customer experience and service designers: Smaply, Experiencefellow and Mr. Thinker. Marc speaks about Service Design at many conferences around the world.