Treating Your Customers and Team Like Family - Eddie Kopp and Lisa Hamilton, SugarShack

Summary:The Sugar Shack is a unique music experience that started as a backyard project and has grown into a successful media company. Eddie Kopp, one of the co-founders, shares the journey of how the Sugar Shack evolved over the past 10 years. From humble beginnings to hosting well-known bands, the Sugar Shack has become a sought-after destination for musicians. The success of the Sugar Shack is attributed to the personal and authentic approach taken with artists, creating a comfortable and high-quality recording environment. The team's passion for music and dedication to building a community has been instrumental in their growth. In this conversation, Eddie Kopp and Lisa Hamilton discuss the journey of Sugar Shack, a music video production company that evolved into a unique live music experience. They share the challenges of getting the attention of well nown artists even when they were just starting out. They also talk about building connections and networking, creating a movement and community, and the role of creating an over the top experience for artists and guests ion their backyard. Yiou'll learn their story of building their business but you'll also learn how to treat the people you work with like family. This episode is good vibes mixed with good stories by two great people.TakeawaysAuthenticity and transparency are key in building connections and maintaining relationships.Leadership skills and confidence can be developed through experiences like the military.Creating a family culture and empowering others can lead to a strong and supportive community.Balancing growth and maintaining the core values of a business is essential for long-term success.Building connections and networking can open doors to new opportunities and collaborations.Chapters00:00 - Introduction to the Sugar Shack and its Origins02:03 - The Evolution of the Sugar Shack Experience07:04 - The Early Days and the Hustle09:28 - Expanding the Reach and Building a Brand13:00 - The Transition from Hobby to Career20:21 - The Pressure and Comfort of the Sugar Shack Sessions23:23 - Communicating with Artists and Building Relationships25:45 - The Challenge of Being Absent26:14 - Authenticity and Transparency in Communication26:53 - Building Connections and Networking27:19 - Creating a Movement and Community27:58 - Building Relationships with Artists28:26 - The Evolution of Sugar Shack29:02 - The Role of Photography in Sugar Shack29:34 - Empowering Others and Giving Opportunities30:03 - Expanding the Sugar Shack Experience30:38 - Maintaining the Sugar Shack Sessions31:01 - The Impact of Sugar Shack on People's Lives31:47 - Eddie's Leadership and Seeing the Best in Others32:14 - The Influence of Entrepreneurial Parents32:44 - The Impact of Military Experience33:15 - Leadership Skills Developed in the Air Force34:37 - Applying Military Skills to Sugar Shack35:05 - Confidence and Risk-Taking36:01 - Creating a Family Culture at Sugar Shack37:00 - Future Plans for Sugar Shack38:00 - Balancing Growth and Maintaining the Sugar Shack Sessions39:26 - Crazy Stories and Band Culture at Sugar Shack40:20 - Dream Artists to Collaborate With41:00 - The Next Chapter for Sugar Shack42:17 - Unique Qualities of Eddie and LisaConnect with SugarShackSugarshack Music Channel - YoutubeSugarShack Website