Stronger Customer Connections - Episode 20

John DiJulius is the authority on World Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book is, The Relationship Economy - Building Stronger Customer  Connections in The Digital Age. John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, John Robert’s Spa, and Believe in Dreams, a non profit that helps make dreams come true for deserving children. John talks to us today about how to make customer service our greatest competitive advantage.