SAM 086 | High reliability organizations

This episode defines high reliability organizations and looks at the common threads that have emerged in organizations that embrace HRO philosophies. We will look at: Organizational complexity Teamwork How knowledge supersedes rank Communications Accountability Feedback Compressed time constraints Sensitivity to operations Reluctance to simplify Preoccupation with failure Deference to expertise Resilience Our sponsor: Midwest Fire MidwestFire.com References for this episode Baker, D.P., Day, R., & Salas, E. (2006). Teamwork as an essential component of high-reliability organizations. Health Serv Res. Aug;41(4 Pt 2):1576-98. McKeon, L.M., Oswaks, J.D., & Cunningham P.D. (2006). Safeguarding patients: complexity science, high reliability organizations, and implications for team training in healthcare. Clin Nurse Spec. Nov-Dec;20(6):298-304; quiz 305-6. Roberts, K.H. & Rousseau, D,M. (1989). Research in nearly failure-free, high-reliability organizations: having the bubble. IEEE Trans Engin Manage. May 36(2):132-9. Weick, K.E., & Sutcliffe, K.M.(2001). Managing the unexpected: assuring high performance in an age of complexity. San Francisco: Jossey-Bass.   Intro music Safety Dance (1982) Men Without Hats GMC - Virgin Records   Situational Awareness Matters! website www.SAMatters.com   Firefighter Near Miss Reporting System http://www.firefighternearmiss.com/   Contact Rich Gasaway www.RichGasaway.com [email protected] 612-548-4424